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Delivery

UK Delivery

We currently offer three UK delivery options: Free Delivery, 1st Class Recorded Delivery and 2nd Class Recorded Delivery.

OPTIONS COST TIME
DPD Next Working Day Delivery  £1.99 Next Day
DPD Saturday Delivery (For orders placed before Friday 3pm) £9.00 Delivered on Saturday
DPD Sunday Delivery (For orders placed before Friday 3pm) £9.99 Delivered on Sunday

DPD Next Working Day Delivery (UK only)

DPD – Next Day

£1.99

All orders will be processed within 1 working day. We then aim have your item to you within 1-2 days.

This is a fully tracked service by DPD.

For Example:

If the order is received before 3pm on a working day (Monday-Friday, Excluding Bank Holidays) we will ship the item and you will receive it Next Day.

Once we have sent out your order you will receive a confirmation email outlining your order. You will also receive Tracking information directly from DPD our couriers.

If you have given us a mobile number our couriers DPD will also send you a SMS with a one hour time slot of when your package will be delivered.

However, on occasions such as seasonal busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact via email. We do not ship on weekends or bank holidays.

A signature is required on delivery. If you are not in when our courier tries to deliver your item they will leave a card. Please follow the instructions on the card.

We are unable to change your delivery address once an order has been dispatched.

Please note : If you order on the weekend it will be processed on the Monday.

If you have any questions on Shipping take a look at our FAQ page.

International Delivery

We ship worldwide and currently offer the following delivery options:

OPTIONS COST TIME (Average) COURIER
Europe Zone 1 (Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland) £9.00 2 working days DPD
Europe Zone 2 (Austria, Denmark, Liechtenstein, Switzerland) £11.00 3 working days DPD
Europe Zone 3 (Czech Republic, Italy, Slovakia, Spain) £12.00 3-4 working days DPD
Europe Zone 4 (Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden) Starts at £10.00 + £3.00 per additional item 4-5 working days DPD
Europe Zone 5 (Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia) Starts at £10.00 + £3.00 per additional item 4-6 working days DPD
Rest of the World £22 4-12 working days DPD / Royal Mail

 

Shipping costs are calculated automatically at the checkout page depending on both the weight and quantity.

Standard International Delivery

We ship worldwide please see our international delivery table to see how much we charge for your country.

Duties and Taxes

We do not take any responsibility for any import duties and taxes. These may be charged at the point the parcel has reached its destination and these charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over duty and tax as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs and export.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Cats go the cream ltd, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Cats got the cream ltd. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

POLICY AND TERMS

By placing an order at Cats got the cream ltd you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Cats got the cream . This also applies to any shipments that are refused by you at delivery.